Help
Answers, before you have to ask.
The questions customers, bars and runners ask most, in one place. If yours is not here, write to us and a person answers.
Ordering
Where does Beach Bliss work?
We are opening beach by beach, with the bars that join first. Tell us which beach you are on and we will write when it opens there.
Do I need an account?
No. You can order as a guest. If you later link an email, an Apple or a Google account, your Orders and chats stay with you.
How do I pay?
On arrival. Beach Bliss takes no payment, so there is no card to enter. The bar sets its prices and its delivery fee, and you see both before you order.
How does the runner find me?
Your phone shares your position while the Order is on its way, with an accuracy ring so the runner knows how close to look. A landmark note or a photo of your spot helps on a crowded day, and the Order’s chat reaches the bar and your runner.
Can I cancel?
Yes, until the bar starts making your Order. After that, you can ask the bar to cancel it.
What if the bar does not answer?
Every new Order has an answer deadline. If nobody at the bar answers in time, Beach Bliss refuses the Order for them and tells you, so you never wait on an Order nobody saw.
Safety and privacy
Can anyone see where I am?
Only the bar and the runner on your open Order, and only while it is on its way. When the Order ends, position sharing ends.
What stops someone else from taking my Order?
The 4-digit code. The runner cannot complete the delivery without it, and only you see it.
What happens to the photo of my spot?
It goes only to the bar and the runner on that Order, without the location and camera data the file carried, and it is deleted when the Order ends.
How do I report a problem?
Use Help in the app to send us a message, or write to the address at the bottom of this page.
For bars
What does Beach Bliss cost my bar?
Beach Bliss takes no commission on your Orders, because no payment passes through it. Register your bar below and we will send you the terms for your beach before anything goes live.
Does Beach Bliss handle the money?
No. You keep your own till and your own prices. The customer pays on arrival. Beach Bliss counts every Order so your books and your runners’ balances add up.
What if a runner collects cash?
That cash belongs to your bar. It shows as owed on that runner’s balance until you mark it paid, and the balance runs both ways, so what you owe the runner is on the same page.
What if I do not answer an Order in time?
The board alerts you again at the answer deadline. Five minutes later, Beach Bliss refuses the Order for you with the reason “The bar did not answer.”, and the customer is told at once.
Who are the runners?
People you pair with your bar: your own staff, or independent runners who may also carry for other bars. You choose who to pair, and you set how they are paid.
How is alcohol handled?
An item can be marked as age-restricted, and so can an option, such as a shot added to a drink. The runner must confirm the customer’s ID before the handoff code is accepted, and a runner can only claim such an Order once you have recorded checking their own ID.
Can I pause when we are slammed?
Yes. Pause new Orders with a reason and choose when they resume, or mark single products sold out for today.
Can I keep taking orders at the bar as usual?
Yes. Beach Bliss only adds Orders from the sand. Nothing about your bar counter changes.
Is Beach Bliss open at my beach yet?
We are opening beach by beach, with the bars that join first. Tell us where your bar is, and we will tell you what comes next.
For runners
How much will I earn?
It depends on the bar and the Order: each bar pays a percentage of the Order subtotal or a fixed amount per Order, and the offer shows the amount before you claim. Tips come on top, in full.
Do I choose which Orders I take?
Yes. Offers go to every runner on shift at the bar, and you claim the ones you want. Nobody assigns you a run, and there is nothing to decline.
Can I work for more than one bar?
Yes. Pair with as many bars as you like and go on shift at the one you are at. One account keeps your history across all of them.
Who pays me?
The bar you carried for. Beach Bliss keeps the count of your runs, tips and cash, but it does not move money. Your arrangement with each bar is between you and that bar.
What if I claim a run and cannot do it?
If a claim is not completed in time, the Order goes back on offer to the other runners, and the bar is told there is no runner yet.
What if I cannot find the customer?
Use the map, the landmark note and the spot photo, and write in the Order’s chat. If that fails, tell the app you cannot find them, and the bar sees it at once.
What if a customer has no ID for an alcoholic drink?
Do not hand it over. The app will not accept the handoff code until you confirm the ID check.